SERVICE STATUS

VoIP NETWORK - PLANNED MAINTENANCE Saturday 16th Feb 2008
Posted 11th Feb 2008 16:13

We will be carrying out essential maintenance work on Saturday 16th February 2008 between Midnight and 7am. This will involve repair work that will be carried out on some of our fiber optic connections. During this time you may experience some disruption to your service.

NORMAL OPERATIONS RESUMED Sunday 10th Feb 2008 @ 4pm.
Posted 10th Feb 2008 16:02

Our service provider Easynet experienced MAJOR OUTAGE at their Brick Lane site Saturday the 9th and Sunday the 10th - this affected ALL Intercell Services. We sincerely apologise for any inconvenience caused.

ISSUE BLOG (reverse order):

[10/02/2008 19:22:15]
mail.theitguys.co.uk was sucessfully upgraded to the latest version of Zimbra. Please report any faults to the supportdesk.

[10/02/2008 17:07:10]
mail.theitguys.co.uk is currently being upgraded to the latest version of Zimbra. One successful upgrade has already been completed. The upgrade is now being mirrored to other servers in the cluster, we expect this to be complete by 8pm Sunday evening.

[10/02/2008 16:02:20]
Normal service resumed, Intercell engineers are checking the data centre.

[10/02/2008 11:18:23]
Engineers are now moving the fiber's to a temporary mux with a new card to give access back to Internet lines as the manual reconfiguration of the new mux failed during re commissioning. Engineers expect to have temporary service back within 2-6 hours. The temporary service will be switched to full service during a normal maintenance window, normally between midnight and 6am - this is to be confirmed.

[09/02/2008 21:11:19]
Engineers are re commissioning the entire mux and all cross connections manually, engineers have advised that this will continue overnight.

[09/02/2008 20:40:15]
Engineers are working on the mux connections before restoring service.

[09/02/2008 6:11:19]
Main Easynet access router down at Brick Lane, engineers are investigating.